Terms of Service

By accessing or using ShellRack.com, you agree to these Terms of Service and applicable law. If you do not agree, do not use the website.

These website terms do not replace a signed customer agreement. If there is a conflict, the signed agreement for the relevant service controls.

You may use the website for lawful business information, enquiries and communications. You must not attempt to disrupt the site, bypass security, introduce malicious code, scrape restricted content, impersonate another person, submit unlawful material or use the website to attack third-party systems.

ShellRack may provide managed IT, cloud, backup, server, network, endpoint, email security, procurement, consulting, website, application and related technology services.

Service scope, assumptions, exclusions, customer responsibilities, third-party costs, milestones, support hours and deliverables are defined in the applicable quotation, order, statement of work, subscription, service schedule or agreement.

Quotations and proposals remain subject to their stated validity period, availability, taxes, vendor terms and customer approval. Changes to scope, quantity, timeline or assumptions may require a revised quotation or change request.

Hardware, software, cloud consumption, licences, domains, hosting, storage, travel, consumables and third-party services may be separately chargeable unless expressly included.

• Provide accurate information, timely approvals and an authorised point of contact.
• Maintain lawful licences and rights for systems, data and software supplied to ShellRack.
• Provide safe and authorised access to relevant systems, facilities and personnel.
• Maintain appropriate backups unless backup responsibility is expressly assigned to ShellRack.
• Notify ShellRack promptly of incidents, material changes and security concerns.
• Pay undisputed invoices according to the agreed terms.
• Do not ask ShellRack to perform unlawful, deceptive or unauthorised activity.

Fees, taxes, payment milestones, renewals, late-payment consequences and reimbursable expenses are defined in the applicable commercial document. Recurring services may renew according to the agreed term unless cancelled in accordance with that agreement.

ShellRack may pause non-critical work for overdue undisputed amounts after reasonable notice, subject to the signed agreement and applicable law.

Website descriptions, examples and marketing statements do not create a guaranteed response or resolution time. Resolution depends on cause, access, vendor response, replacement parts, customer approvals, third-party services and other dependencies.

The customer authorises only the access reasonably required for the agreed work and remains responsible for identifying restricted systems or data. ShellRack may refuse unsafe or unauthorised instructions.

Remote access, administrator accounts, backups and credentials should be handled through agreed secure channels. Public website forms must not be used to send passwords or secrets.

ShellRack retains ownership of its pre-existing tools, templates, methods, know-how, branding and reusable components. Customer ownership or licence rights in project deliverables are defined in the relevant agreement and may depend on full payment.

Third-party software, fonts, media, code, licences and services remain subject to their own terms.

Cloud, hosting, connectivity, software, hardware, payment, domain, security and other third-party services are provided under the third party's terms, availability and warranties. ShellRack is not responsible for failures outside its reasonable control but may assist with coordination where included in scope.

Each party should protect the other party's non-public business, technical and security information and use it only for the agreed purpose. More specific confidentiality obligations may be included in a signed agreement or non-disclosure agreement.

The website is provided on an "as available" basis. To the extent permitted by law, ShellRack does not warrant that website content is error-free, complete or continuously available.

Liability limitations for paid services are governed by the applicable signed agreement. Nothing in these terms excludes liability that cannot lawfully be excluded.

We may suspend website access for security, misuse, maintenance or legal reasons. Termination rights for paid services are defined in the relevant agreement, including notice, transition, return of customer data and outstanding payment obligations.

Unless a signed agreement states otherwise, these website terms are governed by applicable laws of India. The forum and dispute process for paid services are defined in the relevant customer agreement.

We may update these terms when the website, services or legal requirements change. The latest revision date appears at the top of the page.