Secure Infrastructure That Stays Documented.
Hands-on support for the network backbone of your business, including servers, firewalls, VPNs, switches, Wi-Fi coverage, storage and site connectivity.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Server administration
Maintain Windows and Linux servers, roles, services, updates, storage and access controls.
Firewall & VPN support
Configure secure remote access, site-to-site links, access rules, NAT and segmentation policies.
Switching & VLANs
Design network segmentation for users, guests, voice, servers, CCTV and critical systems.
Wi-Fi planning
Review coverage, channel conflicts, authentication and roaming issues for office wireless stability.
Performance troubleshooting
Find bottlenecks across DNS, DHCP, routing, cabling, bandwidth, switches and endpoints.
Network documentation
Create diagrams, IP records, firewall notes, port maps and change logs for easier support.
CCTV and IoT network separation
Separate CCTV, guest Wi-Fi and smart devices from business systems using practical VLAN and firewall rules.
ISP and failover coordination
Document broadband, leased line, static IP, failover and vendor escalation details for faster resolution.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in server/network support
- Server, firewall, switch, VPN and Wi-Fi troubleshooting
- IP, VLAN, firewall rule and network documentation
- ISP escalation support and network performance checks
- CCTV/guest/office network separation recommendations
- Scope clarification before work starts
Network items quoted separately
- Firewalls, switches, Wi-Fi APs, routers, racks, cabling and SFP modules
- Windows Server licences, CALs, backup agents and security tools
- Electrical, civil, rack mounting, cabling contractor and ISP charges
- New site rollout, major redesign or after-hours cutover work
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Frequent Wi-Fi drops
- VPN access failures
- Slow file shares and applications
- Firewall rule confusion
- Undocumented switch and IP layouts
- CCTV traffic slowing office network
- No ISP failover or escalation record
Deliverables and useful outputs
- Network diagram
- IP and VLAN plan
- Firewall rule review
- Server health checklist
- Upgrade recommendations
- ISP and WAN details sheet
- CCTV/guest network separation plan
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.