Protect the Inbox Before Threats Reach Users.
Email security support combining mailbox configuration, filtering, authentication records, user guidance and incident handling to reduce phishing risk.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Anti-phishing controls
Review impersonation, suspicious links, malicious attachments and lookalike domain policies.
Email authentication
Configure SPF, DKIM and DMARC records with reporting so spoofing risk is easier to manage.
Spam and malware filtering
Tune filtering rules, quarantine workflows and attachment scanning for business-friendly protection.
Mailbox hardening
Strengthen MFA, forwarding rules, login reviews, recovery options and admin privileges.
User reporting workflow
Create a clear process for employees to report suspicious emails and get quick guidance.
Incident assistance
Investigate compromised mailbox indicators, suspicious rules, login activity and message traces.
Business email migration
Move mailboxes between providers with DNS, aliases, backup guidance and user cutover planning.
Customer-payable licence clarity
Clearly separate email support from Microsoft 365, Google Workspace, hosting or security licence charges.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in email security support
- SPF, DKIM, DMARC and mailbox hardening guidance
- Spam/phishing rule review and suspicious mailbox investigation
- MFA, forwarding rule and admin access review
- User reporting workflow and DNS record documentation
- Scope clarification before work starts
Email-related payable items
- Microsoft 365, Google Workspace, mailbox and security licences
- Email gateway subscriptions, archiving and backup tools
- Domain, DNS, hosting, SSL and provider renewal charges
- Large mailbox migration or data import/export project work
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Phishing emails reaching users
- Spoofed company domains
- Mailbox forwarding abuse
- Spam overload
- Unclear quarantine and release process
- Email migration risk
- Unclear mailbox and security licence billing
Deliverables and useful outputs
- Email security review
- DNS authentication checklist
- Mailbox hardening notes
- Quarantine workflow
- User reporting guide
- DNS record summary
- Mailbox migration checklist
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.