Who We Are
ShellRack ("ShellRack", "we", "us" or "our") provides managed IT, cloud, infrastructure, cybersecurity, website and business-application services. This Privacy Policy applies to information collected through ShellRack.com, enquiry forms, assessment forms, newsletters and other website interactions.
For privacy questions, contact privacy@shellrack.com.
Information We Collect
Information you provide
- Name, business email, phone number, company name and location.
- Service enquiries, assessment answers, project requirements and support descriptions.
- Newsletter subscriptions and communication preferences.
- Information included in messages, attachments or forms you choose to submit.
Information collected automatically
- IP address, browser, device and operating-system information.
- Pages viewed, referral source, approximate location and interaction data.
- Security, diagnostic and server-log information.
- Cookie or similar identifier data where the relevant feature is enabled.
Do not submit passwords, private keys, access tokens, financial account data or sensitive credentials through public forms.
How We Use Information
| Purpose | Typical information |
|---|---|
| Respond to enquiries and assessment requests | Contact and business information |
| Scope, deliver and support contracted services | Project, system and account-administration information |
| Operate, secure and improve the website | Logs, device, usage and security information |
| Send updates where you have subscribed or otherwise permitted them | Email address and preferences |
| Meet legal, regulatory, fraud-prevention and record-keeping obligations | Information required for the relevant obligation |
Legal Basis and Fair Processing
Depending on the context and applicable law, processing may be based on your consent, steps taken at your request before entering a contract, performance of a contract, compliance with law, or a legitimate business purpose that does not override your rights.
ShellRack intends to process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection framework where applicable, and with other laws that apply to a specific customer, location or service.
Sharing and Service Providers
We do not sell personal information. We may share limited information with service providers that help us operate the website or deliver requested services, such as hosting, email, analytics, communications, security, payment, support or cloud providers.
Information may also be disclosed when required by law, a valid legal process, to protect rights or safety, to investigate abuse, or as part of a business transfer subject to appropriate safeguards.
Service providers are expected to process information only for the agreed purpose and subject to relevant contractual and security controls.
Data Retention
We retain information only for as long as reasonably necessary for the purpose collected, contractual delivery, support history, dispute handling, security, accounting, tax, audit or other legal requirements.
- Enquiries may be retained while the opportunity remains active and for a reasonable follow-up period.
- Client and support records may be retained for the contract period and any legally or contractually required period afterward.
- Newsletter details are retained until you unsubscribe or the list is retired.
- Security and server logs are retained according to operational and security needs.
Specific retention periods may differ where a signed agreement or law requires a different period.
Your Choices and Rights
Subject to applicable law, you may request access to information we hold about you, correction of inaccurate information, deletion where appropriate, withdrawal of consent, grievance handling, or information about how your data is processed.
Send requests to privacy@shellrack.com. We may need to verify your identity and may retain information where required by law, contract, security or legitimate record-keeping obligations.
You can unsubscribe from non-essential marketing messages using the available unsubscribe method or by contacting us.
Information Security
We use administrative, technical and organisational measures intended to protect information against unauthorised access, loss, alteration, disclosure or misuse. Measures may include access controls, encryption in transit, secure administration, logging, backups, patching and vendor review.
No method of transmission or storage is completely secure. If you believe information has been exposed or misused, contact privacy@shellrack.com promptly.
International Processing
Some service providers or cloud platforms may process or store information outside your state or country. Where this occurs, we use the provider and contractual controls available to us and follow applicable transfer requirements.
Children's Information
The ShellRack business website and services are not directed to children. Do not submit a child's personal information through public forms unless you are authorised and the information is necessary for an agreed service.
Changes to This Policy
We may update this policy when our website, services, vendors or legal obligations change. The latest revision date appears at the top of the page. Material changes may also be highlighted on the website or communicated through an appropriate channel.
Privacy Questions?
Contact the ShellRack privacy team for access, correction, deletion or other privacy requests.