Who We Are
ShellRack ("we", "us", "our") is an IT managed services and software development company based in Delhi, India. We operate ShellRack.com and provide IT support, cloud services, and custom software development to businesses across Delhi/NCR and beyond.
Information We Collect
Information you provide directly
- Contact form submissions — name, email address, phone number, company name, message content
- Support ticket submissions — name, email, company, issue description, priority level
- Service enquiries — details about your IT requirements and business
- Newsletter subscriptions — email address only
Information collected automatically
- IP address and browser type (via server logs)
- Pages visited and time spent on each page
- Referral source (how you arrived at our site)
- Cookie data (see our Cookie Policy)
How We Use Your Information
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Respond to enquiries and support tickets | Legitimate interest / Contract | Name, email, phone, message |
| Provide managed IT services | Contract performance | All contact details |
| Send IT tips newsletter (if subscribed) | Consent | Email address only |
| Improve our website and services | Legitimate interest | Anonymous usage data |
| Legal compliance and fraud prevention | Legal obligation | As required by law |
Data Sharing
We may share your information with the following categories of third parties, only to the extent necessary to provide our services:
- Email service providers — to send you responses and updates
- Cloud hosting providers — our website and data are hosted on servers in India
- Analytics services — anonymised usage data only
- Legal authorities — if required by law, court order, or to protect our rights
Data Retention
We retain your personal data for as long as necessary to fulfil the purpose for which it was collected:
- Contact enquiries — 3 years from last contact
- Support tickets — 5 years
- Newsletter subscriptions — until you unsubscribe
- Client service data — duration of contract + 7 years
Your Rights
Under applicable Indian data protection laws, and where applicable the GDPR for EEA residents, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal obligations
- Withdraw consent at any time where processing is based on consent
- Object to processing for legitimate interests
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at privacy@shellrack.com.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include SSL/TLS encryption, access controls, and regular security checks. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.
Privacy Questions?
Contact our privacy team — we respond within 2 business days.