Business Continuity

Protect Data Before a Failure Becomes a Crisis.

Backup and recovery support built around business continuity: documented retention, tested restores, protected cloud data and clear recovery ownership.

Review Backup ReadinessView All Services
01Documented backup and retention scope
02Evidence from planned restore testing
03Clear recovery ownership and next actions
File ServersNASVirtual MachinesMicrosoft 365DatabasesCloud StorageBackup Agents
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SHELLRACK SERVICE BLUEPRINT business context, operational controls and visible outcomes Recovery pathvisible OPERATING CONTEXTwhat the service depends onCritical dataRetention andcopiesRecovery targets BDRBackup & DisasterRecoveryProtectVerifyRecover SERVICE OUTCOMESwhat remains visibleKnown coverageTested restoreRecovery runbook DELIVERY WORKFLOWcontrolled change and documented handoverDiscoverPrioritizeDesignDeliverDocument
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Operating Context

Recovery readiness based on tested restores, not assumptions.

Backup coverage is mapped to business data, retention, separation, alert review and recovery ownership so the organization knows what can be restored and how long recovery may take.

The final scope, response model, commercial terms and exclusions are confirmed in the approved proposal, service agreement or statement of work.
Expected Outcomes

What this service is designed to make visible

01

Documented backup and retention scope

Tracked through agreed checks, documentation and handover.

02

Evidence from planned restore testing

Tracked through agreed checks, documentation and handover.

03

Clear recovery ownership and next actions

Tracked through agreed checks, documentation and handover.

Service Capabilities

Coverage built around the work your environment actually needs

These capabilities remain editable from the ShellRack Services Manager.

01

Backup policy design

Define what needs protection, how often it is captured and how long it must be retained.

02

Server and file backup

Protect shared folders, application data, databases and system images across local and cloud targets.

03

Cloud-to-cloud backup

Add protection for Microsoft 365, mailboxes, Teams, SharePoint, OneDrive and SaaS data.

04

Restore testing

Validate backups with scheduled test restores and readable recovery notes, not assumptions.

05

Ransomware-aware retention

Use separation, immutability options and access controls to reduce backup tampering risk.

06

Recovery documentation

Keep practical restore runbooks for users, files, servers, mailboxes and critical applications.

07

Customer-payable storage planning

Clearly separate AMC support from paid cloud storage, NAS disks, backup licences or appliance costs.

08

Backup alert review

Review failed jobs, missing agents and storage warnings so backup status does not stay unnoticed.

Delivery Workflow

A controlled path from current state to documented handover

The workflow can be edited for each service in the plugin.

STEP 01

Discover

Review the current environment, users, dependencies and business impact.

STEP 02

Prioritize

Separate urgent risks, recurring issues and planned improvements.

STEP 03

Design

Agree scope, ownership, access, timing, validation and rollback needs.

STEP 04

Deliver

Complete the approved work with controlled change and progress visibility.

STEP 05

Document

Record the outcome, handover, exclusions and next improvement actions.

Scope Clarity

What is included and what is quoted separately

Clear boundaries reduce confusion around support, hardware, software, hosting, licences, visits and project work.

Included in backup readiness

  • Backup scope review and retention planning
  • Failed-job review, restore test coordination and recovery notes
  • Microsoft 365/file/server backup policy guidance
  • Recovery runbook and gap remediation list
  • Scope clarification before work starts

Backup costs outside support fee

  • NAS disks, cloud storage, backup vaults and appliance hardware
  • Backup software licences or per-user/per-server subscriptions
  • Data recovery lab charges for failed disks or damaged media
  • Large restore/migration labour outside agreed support window
  • New hardware, replacement parts, consumables and physical repairs

Common issues this service addresses

  • Accidental file deletion
  • Server or storage failure
  • Ransomware recovery uncertainty
  • Missing Microsoft 365 backup coverage
  • Unverified restore procedures
  • Backup jobs failing silently
  • No clarity on paid backup storage and licence costs

Deliverables and useful outputs

  • Backup scope matrix
  • Retention policy
  • Restore test log
  • Recovery runbook
  • Gap remediation list
  • Backup cost/exclusion note
  • Failed job review summary

Technology and platform coverage

File ServersNASVirtual MachinesMicrosoft 365DatabasesCloud StorageBackup AgentsCloud Backup StorageNAS DisksBackup Licences

Best fit for

  • Businesses relying on file servers, Microsoft 365, databases or SaaS data
  • Teams with backups that have never been tested
  • Organizations reviewing ransomware and business continuity readiness
Service FAQs

Questions to clarify before the engagement begins

Can we begin with a focused scope?
Yes. ShellRack can start with one service, one site, one workload or one defined issue before expanding the engagement.
How is the final scope confirmed?
The final scope, responsibilities, assumptions, exclusions, timelines and customer-payable items are documented before work begins.
Can ShellRack work with our existing vendors?
Yes. Vendor coordination can be included where it supports the agreed service and the responsibilities are clearly assigned.
How are changes and outcomes recorded?
Relevant checks, changes, test results, handover notes and follow-up actions are documented according to the agreed engagement.

Start with the current environment and the business outcome.

ShellRack can help confirm whether this service, a related service or a focused assessment is the right next step.

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