Protect Data Before a Failure Becomes a Crisis.
Backup and recovery support built around business continuity: documented retention, tested restores, protected cloud data and clear recovery ownership.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Backup policy design
Define what needs protection, how often it is captured and how long it must be retained.
Server and file backup
Protect shared folders, application data, databases and system images across local and cloud targets.
Cloud-to-cloud backup
Add protection for Microsoft 365, mailboxes, Teams, SharePoint, OneDrive and SaaS data.
Restore testing
Validate backups with scheduled test restores and readable recovery notes, not assumptions.
Ransomware-aware retention
Use separation, immutability options and access controls to reduce backup tampering risk.
Recovery documentation
Keep practical restore runbooks for users, files, servers, mailboxes and critical applications.
Customer-payable storage planning
Clearly separate AMC support from paid cloud storage, NAS disks, backup licences or appliance costs.
Backup alert review
Review failed jobs, missing agents and storage warnings so backup status does not stay unnoticed.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in backup readiness
- Backup scope review and retention planning
- Failed-job review, restore test coordination and recovery notes
- Microsoft 365/file/server backup policy guidance
- Recovery runbook and gap remediation list
- Scope clarification before work starts
Backup costs outside support fee
- NAS disks, cloud storage, backup vaults and appliance hardware
- Backup software licences or per-user/per-server subscriptions
- Data recovery lab charges for failed disks or damaged media
- Large restore/migration labour outside agreed support window
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Accidental file deletion
- Server or storage failure
- Ransomware recovery uncertainty
- Missing Microsoft 365 backup coverage
- Unverified restore procedures
- Backup jobs failing silently
- No clarity on paid backup storage and licence costs
Deliverables and useful outputs
- Backup scope matrix
- Retention policy
- Restore test log
- Recovery runbook
- Gap remediation list
- Backup cost/exclusion note
- Failed job review summary
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.