Protect Every Laptop, Desktop and Mobile Device.
Managed endpoint security gives each device a consistent protection baseline, clear policies, threat visibility and response steps when suspicious activity appears.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Endpoint baseline
Set rules for antivirus, EDR, firewall, web protection, tamper protection and update health.
Threat alert review
Review suspicious activity, quarantines, detections and device risk signals with escalation notes.
Patch posture checks
Track operating system and key application update gaps across managed endpoints.
Device control guidance
Define practical policies for USB, local admin, encryption and external device access.
Isolation & remediation
Support device isolation, cleanup, credential reset and revalidation after a security event.
Security reporting
Summarise endpoint health, policy gaps, recurring detections and improvement recommendations.
Security awareness support
Provide simple guidance for phishing, suspicious links, USB devices and password hygiene for everyday users.
Licence and agent tracking
Track endpoint agents, expiries and coverage gaps so paid security licences are visible.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in endpoint security support
- Endpoint baseline checks and security policy guidance
- Threat alert review, patch posture checks and remediation notes
- Device isolation/cleanup coordination and user guidance
- Security reporting and licence coverage review
- Scope clarification before work starts
Endpoint security payable items
- EDR/antivirus/MDM licences and per-device subscriptions
- Paid forensic investigation, specialist incident response or legal reporting
- Replacement devices, OS licences and hardware repair charges
- Security awareness platforms or third-party training subscriptions
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Unmanaged laptops
- Weak endpoint visibility
- Local admin misuse
- Outdated security agents
- Unclear response during device infection
- Users unsure about suspicious emails or links
- Security tools installed on some devices only
Deliverables and useful outputs
- Endpoint baseline policy
- Device security inventory
- Threat review notes
- Patch gap list
- Remediation checklist
- Endpoint licence coverage list
- User security guidance note
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.