Complete IT Support for Modern Teams
Plan, migrate, secure and support every layer of your technology stack — from user devices and servers to public cloud, backup, network and cybersecurity operations.
Practical IT Support Workflow for Every Service
We keep every service clear with discovery notes, documented scope, pilot rollout, support ownership and handover records before scaling the work.
Share the current state
Tell us about users, devices, servers, cloud, website, email, backup, network issues and urgent business concerns.
Assessment and scope
We review risk, access, vendor ownership, customer-payable items and support boundaries before proposing the service path.
Pilot or quick-start
Start with a controlled helpdesk, backup, cloud, network, website, AI or endpoint rollout before scaling across the full team.
Operate and improve
Run support with ticket notes, monthly observations, documentation, handover records and a practical improvement roadmap.
In-House IT vs Outsourced Managed IT
For many growing teams, the best model is not replacing people; it is creating clear technical ownership without hiring every specialist full-time.
In-House IT Only
Outsourced IT Support
Explore Every IT Support Service
Open any service to view the scope, common issues solved, deliverables, platforms and related services.
Managed IT Services
Daily helpdesk, monitoring, patch hygiene and documentation for your business IT environment.
Proactive Support DeskExplore service →Managed Cloud Services
Migration planning, landing zones, governance and support across Azure, AWS and Google Cloud.
Cloud Migration & OperationsExplore service →Backup & Disaster Recovery
Layered backup, restore testing and recovery planning for files, servers and cloud data.
Business ContinuityExplore service →Servers & Network Support
Server administration, firewall, VPN, Wi-Fi, switching and office connectivity support.
Infrastructure OperationsExplore service →Desktop & Mac Support
Remote and on-site support for Windows PCs, Apple Macs, peripherals and daily user issues.
End-User ProductivityExplore service →Home IT Services
Secure home Wi-Fi, laptops, printers, email, backup and remote work setup for owners, directors and home users.
Home Office & Remote User SupportExplore service →Email Security Services
Anti-phishing, spam filtering, email authentication, encryption and mailbox security support.
Inbox ProtectionExplore service →Managed Endpoint Security
Endpoint protection, EDR, patch posture, policy enforcement and device security monitoring.
Device ProtectionExplore service →IT Procurement Management
Hardware, software, licensing, warranty, vendor coordination and deployment-ready sourcing.
Smart SourcingExplore service →AI Tool Integrations
Practical AI tool setup, policy guidance and workflow automation for support, documents, reporting and business teams.
AI Workflow EnablementExplore service →Website Development
Business website setup, hosting coordination, domain, DNS, email, security, updates and maintenance support.
Website, Hosting & Digital SupportExplore service →CCTV Surveillance Solutions
CCTV camera planning, NVR setup, storage guidance, remote viewing, network separation and maintenance support.
CCTV, NVR & Security NetworkExplore service →IT Consulting Services
IT audit, roadmap, risk review, cloud strategy, budgeting and technology decision support.
Strategy & RoadmapExplore service →Your Daily IT Operations, Clearly Owned.
A practical managed support layer for teams that need reliable devices, clean user access, stable systems and written ownership without building a large internal IT department.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Helpdesk intake
Give users one route for login, printer, VPN, email, software and device support with traceable notes.
Monitoring checks
Review servers, devices, storage, network status and critical services so recurring issues can be seen early.
Patch hygiene
Plan operating system and application updates with business-aware windows, rollback notes and documentation.
Asset records
Maintain device allocation, warranty notes, access records and basic configuration references.
User onboarding
Create accounts, mailboxes, groups, device profiles and application access with repeatable checklists.
Service review
Summarise ticket themes, repeated issues, risk items and next improvement actions in simple language.
AMC support planning
Define monthly remote support, planned visits, escalation rules and exclusions so AMC expectations stay clear.
Vendor coordination
Coordinate with ISP, hardware, software, hosting and application vendors when ownership crosses outside ShellRack scope.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in Managed IT / AMC support
- User helpdesk intake, triage and closure notes
- Device, user, mailbox and access support
- Patch hygiene planning and recurring issue review
- Basic server, network, backup and vendor coordination inside agreed scope
- Scope clarification before work starts
Quoted separately from AMC
- Laptop, desktop, printer, UPS, disk, RAM and hardware replacements
- Microsoft 365, antivirus, backup and application licences
- Printer ink/toner, batteries, adapters and consumables
- Major migrations, new office setup or after-hours emergency visits unless included
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Slow PCs and repeated user issues
- Password, mailbox and access requests
- Printer, scanner and peripheral interruptions
- Patch gaps and undocumented assets
- Vendor escalations without clear ownership
- Unclear AMC inclusions and exclusions
- No monthly support summary or improvement plan
Deliverables and useful outputs
- Service desk intake workflow
- Device and user inventory
- Patch and maintenance calendar
- Ticket notes and closure summaries
- Improvement roadmap
- AMC scope and exclusion sheet
- Monthly support summary
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with Managed IT Services
Move, Run and Improve Cloud Workloads Safely.
Cloud support for businesses that need planned migration, cost visibility, secure access, backup alignment and ongoing operational governance across public cloud platforms.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Cloud readiness review
Assess applications, data, identity, network dependencies and business risk before moving workloads.
Landing zone setup
Create secure account, subscription, network, IAM, backup and tagging foundations for new workloads.
Migration runbooks
Use phased steps, rollback planning and owner sign-off to reduce disruption during migration.
Cost governance
Review unused resources, right-sizing, tags, schedules and budget alerts so cloud spend stays visible.
Cloud backup alignment
Connect workloads to recovery policies, retention rules and restore testing schedules.
Operational support
Handle access requests, incidents, performance issues, firewall rules and vendor coordination.
Hybrid migration planning
Map on-premise servers, DNS, VPN, identity and storage before moving selected workloads to public cloud.
Post-migration support
Monitor access, cost, backup, security and performance after go-live so migration does not end at cutover.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in cloud support
- Readiness review, migration plan and access/governance guidance
- Landing zone checks, IAM review and backup alignment
- Cloud incident triage, documentation and cost-control recommendations
- Post-migration validation and runbook preparation
- Scope clarification before work starts
Customer-paid cloud items
- AWS, Azure, Google Cloud usage and storage bills
- Paid marketplace images, third-party cloud tools and licences
- Large migration execution, bandwidth, VPN hardware or dedicated connectivity
- Application vendor charges or database/software licensing
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Unclear migration risk
- Uncontrolled cloud billing
- Identity and access sprawl
- Poor backup and restore planning
- Hybrid connectivity challenges
- Cloud migration without rollback plan
- Confusing Azure, AWS or GCP ownership
Deliverables and useful outputs
- Readiness report
- Migration roadmap
- Landing zone documentation
- Cost control checklist
- Cloud support runbook
- Hybrid connectivity plan
- Post-migration validation checklist
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with Managed Cloud Services
Protect Data Before a Failure Becomes a Crisis.
Backup and recovery support built around business continuity: documented retention, tested restores, protected cloud data and clear recovery ownership.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Backup policy design
Define what needs protection, how often it is captured and how long it must be retained.
Server and file backup
Protect shared folders, application data, databases and system images across local and cloud targets.
Cloud-to-cloud backup
Add protection for Microsoft 365, mailboxes, Teams, SharePoint, OneDrive and SaaS data.
Restore testing
Validate backups with scheduled test restores and readable recovery notes, not assumptions.
Ransomware-aware retention
Use separation, immutability options and access controls to reduce backup tampering risk.
Recovery documentation
Keep practical restore runbooks for users, files, servers, mailboxes and critical applications.
Customer-payable storage planning
Clearly separate AMC support from paid cloud storage, NAS disks, backup licences or appliance costs.
Backup alert review
Review failed jobs, missing agents and storage warnings so backup status does not stay unnoticed.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in backup readiness
- Backup scope review and retention planning
- Failed-job review, restore test coordination and recovery notes
- Microsoft 365/file/server backup policy guidance
- Recovery runbook and gap remediation list
- Scope clarification before work starts
Backup costs outside support fee
- NAS disks, cloud storage, backup vaults and appliance hardware
- Backup software licences or per-user/per-server subscriptions
- Data recovery lab charges for failed disks or damaged media
- Large restore/migration labour outside agreed support window
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Accidental file deletion
- Server or storage failure
- Ransomware recovery uncertainty
- Missing Microsoft 365 backup coverage
- Unverified restore procedures
- Backup jobs failing silently
- No clarity on paid backup storage and licence costs
Deliverables and useful outputs
- Backup scope matrix
- Retention policy
- Restore test log
- Recovery runbook
- Gap remediation list
- Backup cost/exclusion note
- Failed job review summary
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with Backup & Disaster Recovery
Secure Infrastructure That Stays Documented.
Hands-on support for the network backbone of your business, including servers, firewalls, VPNs, switches, Wi-Fi coverage, storage and site connectivity.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Server administration
Maintain Windows and Linux servers, roles, services, updates, storage and access controls.
Firewall & VPN support
Configure secure remote access, site-to-site links, access rules, NAT and segmentation policies.
Switching & VLANs
Design network segmentation for users, guests, voice, servers, CCTV and critical systems.
Wi-Fi planning
Review coverage, channel conflicts, authentication and roaming issues for office wireless stability.
Performance troubleshooting
Find bottlenecks across DNS, DHCP, routing, cabling, bandwidth, switches and endpoints.
Network documentation
Create diagrams, IP records, firewall notes, port maps and change logs for easier support.
CCTV and IoT network separation
Separate CCTV, guest Wi-Fi and smart devices from business systems using practical VLAN and firewall rules.
ISP and failover coordination
Document broadband, leased line, static IP, failover and vendor escalation details for faster resolution.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in server/network support
- Server, firewall, switch, VPN and Wi-Fi troubleshooting
- IP, VLAN, firewall rule and network documentation
- ISP escalation support and network performance checks
- CCTV/guest/office network separation recommendations
- Scope clarification before work starts
Network items quoted separately
- Firewalls, switches, Wi-Fi APs, routers, racks, cabling and SFP modules
- Windows Server licences, CALs, backup agents and security tools
- Electrical, civil, rack mounting, cabling contractor and ISP charges
- New site rollout, major redesign or after-hours cutover work
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Frequent Wi-Fi drops
- VPN access failures
- Slow file shares and applications
- Firewall rule confusion
- Undocumented switch and IP layouts
- CCTV traffic slowing office network
- No ISP failover or escalation record
Deliverables and useful outputs
- Network diagram
- IP and VLAN plan
- Firewall rule review
- Server health checklist
- Upgrade recommendations
- ISP and WAN details sheet
- CCTV/guest network separation plan
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with Servers & Network Support
Reliable Device Support for Every User.
Friendly desktop support that helps people get back to work quickly, with repeatable fixes, device hygiene and escalation paths for hardware, software and access issues.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Remote troubleshooting
Diagnose and fix user issues through secure remote sessions with clear notes and confirmation.
Device setup
Prepare laptops and desktops with accounts, email, apps, printers, security tools and settings.
Mac support
Handle macOS updates, Apple hardware basics, email setup, permissions and office workflows.
Peripheral support
Fix printer, scanner, webcam, headset, docking station and display problems.
Profile migration help
Assist with data transfer, new device handover, browser profiles and app configuration.
On-site escalation
Coordinate engineer visits when remote support cannot resolve hardware or local connectivity problems.
Home and remote worker support
Assist owners, directors and remote staff with secure Wi-Fi, VPN, email, printers and device setup.
Consumables and warranty guidance
Separate support from customer-payable items such as printer ink, toner, batteries, adapters and hardware repairs.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in user device support
- Windows/macOS setup, email profile, printer and app troubleshooting
- Remote support, profile migration guidance and device hygiene checks
- Peripheral support and escalation notes
- On-site escalation where remote support cannot resolve the issue
- Scope clarification before work starts
Device costs outside support fee
- Laptop/desktop hardware repairs, batteries, chargers and adapters
- Printer ink/toner, scanner parts and peripheral replacement
- Paid software licences, OS upgrades and specialist application subscriptions
- Data recovery or board-level hardware repair charges
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- New employee device setup
- Slow laptop or application crashes
- Printer and scanner failures
- Email profile issues
- Windows and macOS update problems
- Remote staff struggling with VPN or email
- Confusion around printer ink, adapters and hardware charges
Deliverables and useful outputs
- User support ticket notes
- Device setup checklist
- Peripheral mapping
- Escalation record
- Known issue guide
- Remote worker checklist
- Customer-payable consumables note
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with Desktop & Mac Support
Reliable IT Support for Home Offices and Remote Work.
Home IT support for business owners, directors, remote employees and families who need stable Wi-Fi, secure devices, email setup, printer support, backups and remote access without confusing technical steps.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Home Wi-Fi review
Check router placement, Wi-Fi coverage, speed issues, guest network separation and ISP handoff points.
Laptop and desktop setup
Prepare Windows, macOS, email, printer, browser, antivirus, backup and remote work applications.
Printer and scanner help
Configure home printers, scanners, shared printing, ink/toner guidance and troubleshooting.
Remote work access
Set up VPN, Microsoft 365, business email, MFA and secure access to company systems.
Basic backup guidance
Review local and cloud backup options for important work files, photos and user documents.
Customer-payable clarity
Hardware, software licences, printer ink, router upgrades and ISP charges are clearly listed separately.
On-site visit support
Schedule home visits where remote troubleshooting cannot resolve network, printer or hardware issues.
Security hygiene
Apply practical password, MFA, device update and phishing-safety guidance for home users.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in home IT support
- Home Wi-Fi review, router guidance and remote work device setup
- Printer, email, backup and VPN assistance
- Security hygiene guidance for owners, directors and remote users
- Visit checklist and home-office support notes
- Scope clarification before work starts
Home IT payable items
- Routers, mesh Wi-Fi, printers, cables, adapters and UPS units
- ISP charges, static IP, cabling/electrical work and device repairs
- Paid cloud backup, antivirus, Microsoft 365 or other software plans
- After-hours or emergency home visits unless included in plan
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Weak home Wi-Fi coverage
- Printer and scanner problems
- Remote work VPN or email issues
- New laptop setup confusion
- Unclear hardware, ink or software costs
- Family and business device mix-ups
Deliverables and useful outputs
- Home network checklist
- Device setup notes
- Printer configuration notes
- Backup recommendation
- Customer-payable item list
- Remote work access checklist
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with Home IT Services
Protect the Inbox Before Threats Reach Users.
Email security support combining mailbox configuration, filtering, authentication records, user guidance and incident handling to reduce phishing risk.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Anti-phishing controls
Review impersonation, suspicious links, malicious attachments and lookalike domain policies.
Email authentication
Configure SPF, DKIM and DMARC records with reporting so spoofing risk is easier to manage.
Spam and malware filtering
Tune filtering rules, quarantine workflows and attachment scanning for business-friendly protection.
Mailbox hardening
Strengthen MFA, forwarding rules, login reviews, recovery options and admin privileges.
User reporting workflow
Create a clear process for employees to report suspicious emails and get quick guidance.
Incident assistance
Investigate compromised mailbox indicators, suspicious rules, login activity and message traces.
Business email migration
Move mailboxes between providers with DNS, aliases, backup guidance and user cutover planning.
Customer-payable licence clarity
Clearly separate email support from Microsoft 365, Google Workspace, hosting or security licence charges.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in email security support
- SPF, DKIM, DMARC and mailbox hardening guidance
- Spam/phishing rule review and suspicious mailbox investigation
- MFA, forwarding rule and admin access review
- User reporting workflow and DNS record documentation
- Scope clarification before work starts
Email-related payable items
- Microsoft 365, Google Workspace, mailbox and security licences
- Email gateway subscriptions, archiving and backup tools
- Domain, DNS, hosting, SSL and provider renewal charges
- Large mailbox migration or data import/export project work
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Phishing emails reaching users
- Spoofed company domains
- Mailbox forwarding abuse
- Spam overload
- Unclear quarantine and release process
- Email migration risk
- Unclear mailbox and security licence billing
Deliverables and useful outputs
- Email security review
- DNS authentication checklist
- Mailbox hardening notes
- Quarantine workflow
- User reporting guide
- DNS record summary
- Mailbox migration checklist
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with Email Security Services
Protect Every Laptop, Desktop and Mobile Device.
Managed endpoint security gives each device a consistent protection baseline, clear policies, threat visibility and response steps when suspicious activity appears.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Endpoint baseline
Set rules for antivirus, EDR, firewall, web protection, tamper protection and update health.
Threat alert review
Review suspicious activity, quarantines, detections and device risk signals with escalation notes.
Patch posture checks
Track operating system and key application update gaps across managed endpoints.
Device control guidance
Define practical policies for USB, local admin, encryption and external device access.
Isolation & remediation
Support device isolation, cleanup, credential reset and revalidation after a security event.
Security reporting
Summarise endpoint health, policy gaps, recurring detections and improvement recommendations.
Security awareness support
Provide simple guidance for phishing, suspicious links, USB devices and password hygiene for everyday users.
Licence and agent tracking
Track endpoint agents, expiries and coverage gaps so paid security licences are visible.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in endpoint security support
- Endpoint baseline checks and security policy guidance
- Threat alert review, patch posture checks and remediation notes
- Device isolation/cleanup coordination and user guidance
- Security reporting and licence coverage review
- Scope clarification before work starts
Endpoint security payable items
- EDR/antivirus/MDM licences and per-device subscriptions
- Paid forensic investigation, specialist incident response or legal reporting
- Replacement devices, OS licences and hardware repair charges
- Security awareness platforms or third-party training subscriptions
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Unmanaged laptops
- Weak endpoint visibility
- Local admin misuse
- Outdated security agents
- Unclear response during device infection
- Users unsure about suspicious emails or links
- Security tools installed on some devices only
Deliverables and useful outputs
- Endpoint baseline policy
- Device security inventory
- Threat review notes
- Patch gap list
- Remediation checklist
- Endpoint licence coverage list
- User security guidance note
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with Managed Endpoint Security
Buy the Right IT Equipment With Less Guesswork.
Procurement support that connects business requirements with suitable hardware, licensing, warranty and deployment planning so purchases fit the actual environment.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Requirement mapping
Translate user roles, workloads, support needs and budget into practical specifications.
Vendor coordination
Collect quotes, clarify warranty terms, compare availability and coordinate delivery timelines.
Licensing guidance
Review Microsoft 365, endpoint, backup, security and application licensing requirements.
Pre-deployment planning
Prepare asset tags, setup checklists, images, profiles and handover notes for new equipment.
Lifecycle records
Track warranty dates, serial numbers, renewal windows and replacement planning.
Standardisation
Create approved models and configurations to reduce support complexity across departments.
Hardware failure handling
Help diagnose failed hardware and prepare replacement options, while purchase and warranty costs remain customer-payable.
Printer and CCTV sourcing
Source printer consumables, CCTV equipment, storage disks, switches, access points and replacement peripherals as needed.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in procurement management
- Requirement mapping and specification recommendation
- Quote comparison, vendor coordination and warranty clarification
- Pre-deployment checklist and asset record update
- Lifecycle and renewal tracking guidance
- Scope clarification before work starts
Procurement payable items
- All customer-side hardware, software, licences and warranties
- Delivery, installation, cabling, electrical and vendor service charges
- Printer ink/toner, CCTV equipment, disks, UPS batteries and accessories
- Any vendor AMC, manufacturer support plan or extended warranty
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Wrong laptop specifications
- Licence confusion
- Warranty tracking gaps
- Unplanned device rollouts
- Too many unsupported hardware models
- Hardware failure with no replacement plan
- Unplanned printer, CCTV or network purchases
Deliverables and useful outputs
- Specification sheet
- Quote comparison
- Procurement checklist
- Asset register update
- Deployment handover notes
- Replacement option sheet
- Customer-side hardware price list
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with IT Procurement Management
Use AI Tools Safely Inside Daily Business Workflows.
AI integration support for teams that want productivity gains without losing control of data, access, documentation or business process ownership.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
AI readiness assessment
Identify safe use cases, data boundaries, access risks, approval flow and team training needs.
Tool selection guidance
Compare AI tools for writing, support, automation, documentation, reporting and internal knowledge use.
Prompt and workflow design
Build reusable prompt templates, checklists and team workflows for repeatable business tasks.
Document automation
Assist with SOPs, quotations, support notes, email drafts and knowledge-base content workflows.
Access and data policy
Define who can use AI tools, what data cannot be pasted and how outputs should be reviewed.
Integration planning
Map AI tools with Microsoft 365, Google Workspace, CRM, ticketing, forms and reporting flows.
Training and handover
Provide basic user training and handover notes so the team can use AI consistently.
Customer-payable clarity
Paid AI subscriptions, API usage, automation tools and third-party licences are quoted separately.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in AI workflow enablement
- AI readiness review, approved-use-case mapping and policy guidance
- Prompt templates, workflow documentation and training summary
- Microsoft 365/Google Workspace/knowledge workflow planning
- Data boundary and access-control recommendations
- Scope clarification before work starts
AI tools quoted separately
- ChatGPT, Copilot, Gemini or other AI tool subscriptions
- API usage, automation platform billing and third-party connectors
- Custom development, deep integrations or paid model usage
- Data clean-up, content migration or external application vendor work
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Teams using AI without policy
- Repeated manual document work
- No prompt standards
- Unclear data privacy boundaries
- Tool sprawl and unmanaged subscriptions
Deliverables and useful outputs
- AI readiness note
- Approved use-case list
- Prompt template pack
- Data handling guideline
- Integration plan
- Training summary
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with AI Tool Integrations
Build and Maintain a Professional Business Website.
Website development and digital operations support for businesses that need a clean website, reliable hosting, domain/DNS clarity, email alignment, backups and maintenance ownership.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Business website design
Create responsive pages for services, about, contact, landing pages and customer enquiry flows.
WordPress setup and updates
Configure WordPress basics, themes, plugin hygiene, updates, backups and security hardening.
Hosting and domain coordination
Manage hosting, domain, DNS, SSL, business email records and renewal visibility.
SEO-ready structure
Build pages with service URLs, headings, metadata guidance, internal links and local search focus.
Performance and security
Review caching, image optimisation, SSL, form protection, plugin bloat and admin access.
Forms and notifications
Connect contact forms, quote requests, support forms and email notifications.
Maintenance plan
Define update schedule, backups, content changes, monitoring and customer-payable hosting/licence charges.
Content support
Help prepare service descriptions, FAQs, CTA text and basic graphics aligned with the ShellRack-style design.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in website/digital support
- Website scope, page structure, forms and maintenance planning
- WordPress setup guidance, plugin hygiene and backup/update process
- DNS, SSL, hosting and email alignment documentation
- SEO-ready page map and contact form testing
- Scope clarification before work starts
Website costs outside support fee
- Hosting, domain, SSL, premium themes, plugins and email plans
- Paid stock images, copywriting, custom integrations and API charges
- Large redesigns, e-commerce, payment gateway or custom app development
- Third-party marketing, ads, SEO tools or content writing retainers
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Outdated business website
- Hosting and DNS confusion
- Forms not sending emails
- No backup or update process
- Poor mobile layout
- Service pages missing for SEO
Deliverables and useful outputs
- Website scope document
- Responsive page design
- Hosting and DNS record summary
- Form test checklist
- Backup/update plan
- SEO page map
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with Website Development
CCTV and Surveillance Designed With Network Stability in Mind.
CCTV support for offices, shops and small sites that need camera planning, NVR/DVR setup, storage sizing, remote viewing, secure network segmentation and clear hardware cost separation.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
Camera placement planning
Map entry points, counters, office zones, blind spots, cabling routes and coverage expectations.
NVR/DVR configuration
Configure recording schedule, storage retention, user access, alerts and viewing settings.
Remote viewing setup
Set up secure mobile/desktop viewing with strong passwords, MFA where supported and access records.
Network separation
Separate CCTV traffic from office systems using VLAN, firewall or separate switches where practical.
Storage sizing
Estimate disk capacity, retention period and customer-payable storage/hardware requirements.
Maintenance checks
Review camera status, recording health, time sync, storage warnings and failed channels.
Vendor coordination
Coordinate with camera, cabling, electrical and hardware vendors when physical work is outside IT scope.
Customer-payable clarity
Cameras, NVR/DVR, hard disks, PoE switches, cabling, mounts and electrical work are quoted separately.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in CCTV planning/support
- Camera location planning, NVR/DVR configuration guidance
- Remote viewing setup, password hygiene and access records
- Storage sizing and recording health checks
- CCTV VLAN/network separation recommendations
- Scope clarification before work starts
CCTV payable items
- Cameras, NVR/DVR, hard disks, PoE switches, mounts and power supplies
- Cabling, drilling, electrical work, ladders/lift and site contractor charges
- Cloud recording, mobile app subscriptions or vendor support fees
- Hardware replacement, warranty handling and major physical installation
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- Cameras not recording
- Remote viewing not working
- No storage retention plan
- CCTV slowing office network
- Unclear hardware and cabling costs
- Weak camera account passwords
Deliverables and useful outputs
- Camera location plan
- NVR/DVR configuration notes
- Storage estimate
- Remote access checklist
- Network separation note
- Hardware cost list
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.
Services that work well with CCTV Surveillance Solutions
Turn Technology Decisions Into a Clear Roadmap.
Consulting for leaders who need plain-language IT guidance, independent assessment, risk visibility and a phased improvement roadmap aligned with business priorities.
Service coverage and support scope
Each item can be edited in the plugin version through the ShellRack Services manager.
IT audit & gap review
Review infrastructure, security, backups, licensing, documentation and operational processes.
Roadmap planning
Create a phased plan that separates urgent risk items, reliability work and future projects.
Cloud advisory
Compare on-premise, hybrid and cloud options by workload, cost, risk and supportability.
Security posture review
Assess endpoint, identity, email, firewall, backup and user awareness controls.
Budget support
Build practical estimates for upgrades, licensing, support models, renewals and lifecycle replacements.
Vendor-neutral options
Recommend based on fit and supportability rather than a single vendor preference.
AI readiness review
Identify safe AI use cases, data boundaries, access risk and productivity opportunities before tool adoption.
Website and digital stack review
Review hosting, domain, email, DNS, security, backups and website maintenance ownership.
What is included and what is billed separately
This keeps AMC, support, hardware, software, hosting, licence and visit expectations transparent before support starts.
Included in IT consulting
- IT audit, gap review and risk prioritisation
- Roadmap, budget view and vendor-neutral recommendations
- Cloud, security, backup, AI and website/digital stack review
- Executive summary and phased improvement plan
- Scope clarification before work starts
Consulting exclusions / separate quotes
- Hardware/software/cloud purchases and implementation labour
- External vendor, compliance, legal or certified audit fees
- Custom development, migration execution or full project delivery
- Travel, after-hours workshops or detailed documentation beyond agreed scope
- New hardware, replacement parts, consumables and physical repairs
Common issues this service solves
- No clear IT roadmap
- Budget surprises
- Security gaps without priority
- Cloud decisions without dependency mapping
- Leadership needs plain-language IT advice
- AI tools adopted without data policy
- Website, hosting and DNS ownership unclear
Deliverables and useful outputs
- Assessment report
- Risk register
- Prioritised roadmap
- Budget estimate
- Executive summary
- AI readiness notes
- Digital stack ownership map
Technology and platform coverage
Best fit for
- Businesses that want reliable IT ownership without unnecessary complexity.
- Teams that need documentation, support flow and practical security hygiene.
- Companies planning growth, office changes, cloud movement or infrastructure cleanup.