INDIA-BASED • GLOBAL REMOTE • ONSITE BY ARRANGEMENT

Work with ShellRack—
wherever your team is based.

ShellRack supports organisations globally through structured remote delivery, provides primary onsite coverage across Delhi NCR, and can arrange project-based visits to other Indian locations when physical work is required.

Open Contact Form Call Support
Phone support+91 85069 40424 Email queueinfo@shellrack.com
International schedulingMon-Sat: 9:00 AM - 7:00 PM IST • International meetings by prior scheduling
India onsite coordinationDelhi NCR primary coverage; pan-India project visits by prior arrangement.
ShellRack global contact and delivery desk A clean animated workflow showing global remote requests and India onsite coordination moving through one ShellRack contact desk to the correct team. ShellRack Contact & Delivery Desk Global remote intake • India onsite coordination • documented handover AVAILABLE REQUEST CHANNELS Phone callurgent or direct support Email enquiryservice and documentation Support ticketpriority and impact tracked Quote requestnew project or service scope ROUTING ENGINE ShellRack Core category • priority • business impact Request acknowledged Triage and assignment in progress ASSIGNED DESTINATION Support deskincidents and user help Remote deliverycloud, security & digitalremote project work Onsite project deskDelhi NCR primary onsiteIndia visits by arrangement RESPONSE WORKFLOW 1Receive 2Triage 3Assign 4Respond

Call ShellRack

+91 85069 40424
Mon-Sat: 9:00 AM - 7:00 PM IST • International meetings by prior scheduling

Email ShellRack

info@shellrack.com
Enquiries, quotations and documentation.

Service coverage

Global remote delivery • Delhi NCR onsite • Pan-India project visits by arrangement

Critical incidents

For production-down or suspected security incidents, call first and submit a ticket for tracking.

Support routing

Pick the right contact path

Each request should carry enough detail for the right engineer or coordinator to respond without wasting time.

01

General enquiry

For managed services, consultation, business questions and partnerships.

Open form
02

Support ticket

For network, email, endpoint, server, cloud, backup and security issues.

Raise ticket
03

Request quote

For procurement, migration, managed IT plans and new project estimates.

Request quote
04

Urgent incident

For outage, suspected breach or business-impacting downtime.

Call now
One contact form

Start with the right conversation.

Whether you need IT advice, technical support, or a tailored project quotation, choose the option that best matches your request. We will route your enquiry to the right ShellRack team.

1
General enquiryAsk about our services, consultations, partnerships, or an existing business requirement.
2
Support ticketReport an IT issue and share the affected user, device, system, network, application, or cloud service.
3
Quote requestTell us about your project, number of users or sites, required services, expected timeline, and target outcome.

📬 Get In Touch

Support Active
✉️ General Enquiry
🎫 Raise a Ticket
💰 Request a Quote
We reply to all enquiries within 2 business hours.
After submit

From request to resolution

A simple workflow keeps every enquiry or ticket clear, trackable and easier to hand over.

01

Submit

Visitor chooses the correct form tab and shares request details.

02

Triage

ShellRack reviews category, urgency and business impact.

03

Assign

The request is routed to support, cloud, network or service owner.

04

Action

Engineer responds, validates next steps and coordinates resolution.

05

Document

Updates, notes and handover details are captured for follow-up.

ShellRack delivery coverage model Global remote delivery, primary onsite coverage across Delhi NCR and planned project visits elsewhere in India, coordinated through one ShellRack delivery hub. ShellRack Delivery Coverage Global remote • Delhi NCR onsite • Pan-India projects by arrangement SCOPE READY Global Remote Delivery services across locations and time zones Cloud, Security & Backupremote assessment and operations Websites & Business Appsdesign, development and support Consulting & Documentationstructured remote project delivery ShellRack Delivery Hub India-based coordination DISCOVER • PLAN • DELIVER Delhi NCR Primary Onsite Delhi • Gurugram • Noida Faridabad • Ghaziabad planned infrastructure and device work Pan-India Project Visits Assessment • Deployment • Migration Network • Server • CCTV • Handover scheduled after written scope approval DELIVERY PATH Remote discovery Scope & schedule Onsite if required Handover ShellRack mobile delivery coverage model A mobile-friendly view of global remote delivery, Delhi NCR onsite coverage and pan-India project visits by arrangement. ShellRack Delivery Coverage Remote globally • onsite across India by arrangement Global Remote Delivery Cloud • Security • Backup • Websites • Business Apps Consulting, support and project work across compatible time zones. ShellRack Delivery Hub India-based coordination DISCOVER • PLAN • DELIVER Delhi NCR Onsite Delhi • Gurugram • Noida Faridabad • Ghaziabad primary physical coverage Pan-India Projects Assess • Deploy • Migrate Network • Server • CCTV visits by prior arrangement REMOTE DISCOVERY • SCOPE & SCHEDULE ONSITE IF REQUIRED • DOCUMENTED HANDOVER
Coverage & delivery

Global remote delivery. India onsite when the work requires it.

ShellRack works with organisations and distributed teams through structured remote delivery across compatible time zones. Delhi NCR is the primary onsite service area, while project-based visits to other Indian locations can be arranged when physical infrastructure work is required.

Global remote deliveryCloud, security, backup, websites, business applications, consulting and remote support.
Delhi NCR primary onsitePlanned visits for servers, networks, Wi-Fi, devices, CCTV and physical infrastructure.
Pan-India project visitsScheduled visits elsewhere in India after remote discovery and written scope approval.
Global clientsRemote consulting, support and project delivery across compatible time zones.
Distributed teamsOne documented support path for users, offices and approved systems.
Delhi NCRPrimary onsite coverage across Delhi, Gurugram, Noida, Faridabad and Ghaziabad.
Other India locationsProject visits arranged for assessment, deployment, migration and handover work.
Hybrid engagementsRemote discovery and delivery combined with onsite work where necessary.
International meetingsScheduled during compatible time-zone windows by prior agreement.
Onsite work outside Delhi NCR is subject to engineer availability, agreed dates, site access and separately approved travel, accommodation and local transport costs.